Returns
Returns
Return and exchange information for C|I|A orders, limited drops, pre-orders and customer care enquiries.
RETURN POLICY
A clear standard for returns and exchanges.
C|I|A returns are handled with care. Items must meet the return conditions before a refund or exchange can be approved.
Returns accepted within 14 days of delivery.
Items must be unworn, unused, unwashed, with tags attached and original packaging included.
Exchanges are subject to stock availability.
Returns Window
Returns may be requested within 14 days of delivery. Return requests made outside this window may not be accepted unless the item is faulty or incorrect.
Item Condition
Returned items must be unworn, unused, unwashed and in their original condition with tags attached and packaging included.
Refunds & Exchanges
Refunds are processed after returned items are received and inspected. Exchanges are not guaranteed and depend on available stock.
RETURN STANDARD
Every return must meet the C|I|A standard.
To protect product quality and customer experience, returned items must be sent back in suitable condition and reviewed before any refund or exchange is confirmed.
How to start a return
Email C|I|A with your order number, name, email address, item details and the reason for return. Do not send items back before your return request has been reviewed.
Return shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect. We recommend using a tracked service.
Faulty or incorrect items
If your order arrives faulty, damaged, or incorrect, contact C|I|A as soon as possible with clear photos and your order details so the issue can be reviewed.
Limited drops & final sale
Sale items, personalised items, limited drops, pre-order items and special releases may be final sale unless they arrive faulty or incorrect. Any final sale status will be stated clearly where applicable.
Refund processing
Refunds are processed after the returned item has been received and inspected. Refunds are issued to the original payment method where eligible.
Exchange availability
Exchanges are subject to stock availability. If the requested size, colour, or item is unavailable, a refund or alternative solution may be offered where eligible.
RETURN SUPPORT
Need help with a return?
Contact C|I|A with your order number, email address, item details and reason for return so the enquiry can be handled properly.
Contact C|I|A